Test your internet connection by going to Request technical support.Allow 30-40 minutes for all applications to download and refresh.You will see a message saying Installing Configuration from the NYC Department of Education.When this happens, tap Next in the upper right corner. The screen will say Remote Management.Give the iPad a few minutes to activate and configure.Select a WiFi network (if you don’t have WiFi, scroll to the bottom of the list and tap Use Cellular Connection).Select your language and country (you must select the United States).Once your iPad is reset, you will be prompted to set it up again.

Tap General, located on the left hand side of the Settings menu.Īfter you have erased all content and settings.

If you have tried all the above troubleshooting steps and still cannot connect your iPad to the internet, you can try to reset your iPad by erasing all content and settings.

Test your connection by opening your browser and going to Erase all content and settings.

Turn Airplane Mode off and wait until the iPad reconnects to the internet (you will see the connected icon in the top right of your home screen).

Turn Airplane Mode on (the button will turn green) and leave it on for 15 seconds.Turning on Airplane Mode and then turning it off again will reset your internet connection.

If you can connect to, you are connected to the internet.Tap the Wi-Fi button to turn it off (it should be gray).If you have an iPad that was loaned to you by the DOE (not your school) and it won't connect to the internet, or some apps are grayed out, there are a few things you can try: Turn Wi-Fi off They will help arrange for the device to be fixed or replaced, and may be able to loan your student an alternate device. You can speak to the principal, parent coordinator, or technology teacher. If your student's device is broken and none of the troubleshooting helps, please bring the device, along with all the power cords and chargers, to your child's school. Students should not eat or drink while using it, and should be very careful when transporting it so it does not crack or break. Please be sure students treat the iPad loaned to them with care, keeping it in the case and making sure it is used for remote and blended learning only. The DOE has loaned internet-enabled iPads to students across New York City for remote learning.

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